You can place an order in three different ways: 

1) Using our customization tool: This easy-to-use and 100% customized tool is available on most of our product pages and will provide you the best prices based on your selections. The price varies upon the product quantity, product color, number of imprint colors, and the timeline of delivery/pickup. 

2) Using the "Get Custom Quote" form: This option is available on all the product pages and you can simply fill the form to request quote, virtual proofs, or ask any questions to our sales account managers who will be replying to your queries over email. Once everything is discussed and you are ready to go ahead, you can request an invoice from our sales along with the virtual proofs.

3) Over email: Simply send us an email at hello@giftafeeling.com with all your requirements and our sales account managers will reply to your queries right away. Once everything is discussed and you are ready to go ahead, you can request an invoice from our sales along with the virtual proofs.

4) Over chat: You can also chat to our sales account managers using the chat widget available on the bottom right of the website on all pages. Again, you can ask all your questions and discuss all the concerns, and once everything is discussed and you are ready to go ahead, you can request an invoice from our sales along with the virtual proofs.

5) Over phone: You can call us at +1 (888) 994-4438 (sales extension #2) and one of our sales account managers will be able to assist you with your order right away. 

Once you place your order, you'll immediately receive an e-mail confirmation with your order number and a link to your customized product (virtual proof). If you have another artwork you'd like us to use or work from to create new art, simply reply to this e-mail and attach your art. Shortly thereafter (during business hours), you'll receive an email from the Customer Care representative who will be taking personal care of your order. This promotional products expert will fully review your order, make suggestions, confirm dates and review your artwork.  (remember, all of your artwork for an order is FREE. We don't charge for art design and prep!).

Remember, nothing goes into production without your approval!

What if I receive more or less than I ordered?

Typically in our industry you are charged for any 'overruns' – we don't! We charge you only for what you ordered. It has never been the case that we have delivered less products from what you ordered. There may be chances where we gift you more! ◡̈ 

Can I cancel or change my order?

You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your Customer Care Representative at hello@giftafeeling.com (you'll get an e-mail from them shortly after you place your order!) and they'll be happy to assist you.

What are set up charges?

None of our items have any 'set-up' charges (screen charges, die charges, etc.). So, there are no hidden charges, what you see on our website or what you are quoted by our sales team is what you pay for the order!

Will I see a proof before my order goes into production?

Yes! Unless it is an exact reorder, you always see an 'e-proof' of your item which must be approved by you before we proceed!

Do you charge sales tax?

GiftAFeeling Inc. currently collects sales tax on orders shipped within Canada as well as all states in USA that impose a sales tax, as well as the District of Columbia and Puerto Rico. If your organization is exempt in any of the states or jurisdictions where we collect sales tax, please supply your Customer Care Representative at hello@giftafeeling.com with the appropriate tax exemption or resale certificate. For more information, please consult the website of the relevant tax agency.

Can I see a sample?

Yes! We're happy to send you a sample of an item(s) you're considering. We send the samples free of charge and in most cases they are yours to keep. Occasionally (for expensive items) we may ask you to return the item so we can keep our prices to you low. Our sample service is intended to help those who are seriously considering an item or are looking for ideas. We reserve the right to refuse to send samples at our discretion (although we don't usually find the need to!).

Can I order in quantities smaller or larger than those shown?

Most of our products come with no minimum order quantity (MOQ) requirements so you can order anywhere between 1 - 1M products! 

However, some of the products are the required minimum, although we encourage you to call +1 (888) 994-4438 or email hello@giftafeeling.com if your requirements mean you need fewer items so we can offer assistance if possible. If you need to order more than the quantities shown please call or email us as additional discounts are available. Remember, you can use our customization tool or the price break table available on most product pages to order 'in-between' quantities – so you can order exactly how many you need and save money too!

Use of Trademarks

If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork.

Do you have licenses to print my College or University logo?

In many cases, yes. We work with all of the major licensing organizations and are licensed to reproduce many, many college and university logos for internal use. If you’re curious as to whether your school is on the list, please call us at 888-994-4438 to talk with our Education Team. You can also email us at hello@giftafeeling.com.

What kind of artwork can I send? And, what if I don't have artwork?

Don't worry. Send us what you have. Our professional art team (the largest in the industry!) will work with what you have to create exactly what you need – FREE. Don't have art? Just tell your Customer Care Rep what you're thinking of, and we’ll create it for you – FREE. Nearly every other promotional products company we know of charges for these services in some way – not us – it's a tremendous value!

Do you keep my art on file?

Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy! If you would like us to delete your artwork, simply send us an email at hello@giftafeeling.com.

Where do I send my artwork?

If placing an order using our customization tool, you can simply upload the artwork and see the virtual proof before placing the order. However, if you are placing the order over the phone, email, or chat, simply reply and attach it to your e-mail (hello@giftafeeling.com) and we'll take it from there. You can also e-mail it directly to your Customer Care Representative (hello@giftafeeling.com).

Can I specify a PMS color for my imprint?

Yes! Keep in mind, however, that in some cases there is an additional charge for this service in order to get the specialized ink if an exact match is required. There are also a few products where, due to the limitations of the imprinting process, exact PMS matching isn't possible. Your Customer Care Representative (hello@giftafeeling.com) will help you with this. If you don't require an exact match, but would like us to be 'as close as possible' – we're happy to help. Just let us know which colors we should be working towards in the 'additional comments' section in the order process, or just let your representative know (you'll get an e-mail from them shortly after you place your order!).

How fast will I get my order?

Our usual production times are 5-10 business days, but we also offer same day, 24 hours, next day, and rush production options. This is the number of business days it takes to print your item after you've approved your artwork and made the payment. The number of days for delivery depends on the shipping method you choose. As part of the online order process we show you the shipping charges for ground, 2-day and next day shipment. If you need an item faster than the production time shown or if you have any questions contact us at hello@giftafeeling.com – we love a challenge and would be happy to help!

Can I split my order and ship to multiple locations?

Sure! Just let your Customer Care Representative know at hello@giftafeeling.com (you'll get an e-mail from them shortly after you place your order!) and they'll be happy to assist.

Can I ship internationally?

In most cases, yes. It's best to work with our Customer Care team (hello@giftafeeling.com or +1 (888) 994-4438 on this as each case is a bit different. Please contact us!

Can I ship on my own shipping account?

Yes. Just let your Customer Care Representative know (you'll get an e-mail from them shortly after you place your order!) and they'll be happy to help.

Shipping Terms 

• It is the responsibility of the customer to provide accurate shipping information. If an incorrect address is provided and the package is returned to us, the customer may be responsible for additional shipping charges.
• Please note that unforeseen circumstances such as weather conditions or logistical issues may cause delays.
• Our delivery partners will attempt to deliver the package to the provided address. If no one is available to receive the package, they may attempt redelivery or leave a delivery notification for further instructions.
• In the rare event of non-delivery, please contact our customer support team within 1 business day of the estimated delivery date, and we will investigate the issue promptly.
• For international orders, customs duties, taxes, and import fees may apply. These charges are the responsibility of the customer and are not included in the product or shipping costs.
• If your package arrives damaged or is lost during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and facilitate a replacement or refund if necessary.
• We shall not be liable for any delay or failure to perform our obligations under these terms and conditions due to circumstances beyond our reasonable control, including but not limited to acts of nature, government restrictions, or labour disputes.

Please click here to see the very easy human-readable Refund & Return policies. :) 

What type of payments do you accept?

We accept checks and all major credit cards. If you would like to setup net terms like Net30, Net45, etc,. please email us at hello@giftafeeling.com and we will send you the credit application form. Please allow extra time for this credit checking process. Your order can't go into production until your account has been opened. Our terms are usually net 30 days. We also offer open account for most government and educational institutions. International customers can pay via wire transfers, PayPal, etc,. - please call for all available payment options.

When do you charge my credit card? Do you require pre-payment?

For most orders, a pre-payment is required unless the order is more than $10,000. In that case, our account managers will work you to find the best payment agreement. 

We're happy to send you a sample of an item(s) you're considering. We provide the samples free of charge and in most cases they are yours to keep. While the samples are free of cost, the customer has to either cover the shipping on their shipping account or pay the shipping costs. Occasionally (for expensive items) we may ask you for a small blank sample fees, but this sample fees will be refunded to you when you place the actual order for those items with imprinting. Our sample service is intended to help those who are seriously considering an item or are looking for ideas. We reserve the right to refuse to send samples at our discretion (although we don't usually find the need to).

Fulfillment time is the time it takes to make your custom-ordered product. Our fulfillment time is calculated in business days, and it’s usually 1–5 business days for all production techniques. 

99.66% of our orders are shipped within 5 business days. More than 96.07% of our orders are shipped within 3 business days or fewer.

Please note: 

• Fulfillment time doesn't include shipping. To get an idea of how long an order will take to reach its destination, combine the estimated fulfillment time with the estimated shipping time. 
• The fulfillment averages you see in our catalog are calculated based on our fulfillment data for each product within the time frame of 30 days.
• Our fulfillment averages don't account for the time an order might be put on hold. 
• Fulfillment for large orders may take longer on average, but it’ll still be fulfilled within 5 business days. 
• Our fulfillment times are an estimate, but not a guarantee.

Several factors can affect fulfillment times:

a. Product Type: Some products require more time to produce than others due to complexity, colour of product, or materials involved in production.

b. Order Volume: Large order volumes or peak seasonal demands may increase the production timeline.

c. Stock Availability: Unforeseen demand for certain products can result in stock shortage, which may lead to extended production times. In such cases, we will communicate the delay to you as soon as possible.

d. Shipping Issues: Delays due to carrier issues, customs, or other factors outside of our control can affect delivery times. 

Modifications and Cancellations

Orders move into production swiftly, usually within a few hours. Hence, modifications or cancellations need to be communicated to our support team immediately after placing the order.

If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork.

Most of the time the minimum order quantity (MOQ) shown on the product page is the required minimum, although we encourage you to call if your requirements mean you need fewer items so we can offer assistance if possible. If you need to order more than the quantities shown please call 888-994-4438 as additional discounts are available.

You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your Customer Care Representative (you'll get an e-mail from them shortly after you place your order!) and they'll be happy to assist you.

Please note that our orders move into production swiftly, usually within a few hours. Hence, modifications or cancellations need to be communicated to our support team immediately after placing the order.

At GiftAFeeling, we are committed to fostering a community that values and respects the creative rights of individuals and entities. We have set forth this content policy to guide you on the types of content that may not be used in connection with our services.

1. Prohibited Content

You may not use the GiftAFeeling services to create, post, distribute, or facilitate the distribution of any content that:

a. Infringes on Copyrights, Trademarks, or Other Intellectual Property Rights: Any content that violates or infringes someone else's rights, including, if applicable, any publicity, privacy, patent, or intellectual property rights, such as unauthorized use of a copyrighted work, a trademarked logo, or a patented design.

b. Violates Personal Rights: Any content that is defamatory, invades someone's privacy, or otherwise violates the rights of a third party.

c. Promotes Harmful, Offensive, or Illegal Activities: Any content that is illegal, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, hateful, or promotes discrimination, bigotry, racism, hatred, harassment, or harm against any individual or group.

d. Promotes Violent or Dangerous Activities: Any content that is violent or promotes violence or actions that are threatening to others, or content that promotes dangerous activities.

e. Sexually Explicit or Offensive Content: Any content that is sexually explicit, pornographic, or offensive in nature, or any content that promotes sexually explicit material.

2. Enforcement

If we believe that there is a violation of this policy that can simply be remedied by removal of certain content or cancellation of order, we will, in most instances, ask the user to take direct action rather than intervene. We may also suspend or terminate the user's account if the user does not adhere to these guidelines or uses the GiftAFeeling service in a manner that we believe is inappropriate or unlawful.

3. Reporting Violations

If you believe that something on our service violates our policies, please report it to us immediately. You can do so by contacting our support team at support@giftafeeling.com.

4. Modifications

We reserve the right to modify this policy at any time. We will post any modifications on this page and, if the changes are significant, we will provide a more prominent notice. We encourage you to periodically review this page for the latest information on our privacy practices.

By using our services, you agree to this content policy and our Terms of Service. If you disagree with any part of this policy, you should discontinue use of our services.

Our usual production time for all the orders with their default imprinting methods is about 3-5 business days.

1) Screen-printing & Silk screening:

• For products that come with screen-printing as a default: 3-5 business days.
• 24-hour rush is also available.
• Laidback: about 2 weeks (best price)

2) DTG/DTF:

• For products that come with embroidery as a default: 5 business days.
• Same day rush
• 1 day rush
• Laidback: 2 weeks (best price)

3) Embroidery:

• For products that come with embroidery as a default: 5 business days.
• 2-3 days rush also available
• Laidback: about 2 weeks (best price)

4) Custom Patches:

• For products that come with patches as a default: 5 business days.
• Normal - 2 weeks
• Rush also available. Please inquire.

5) Heat Transfer/Stamp:

• For products that come with heat transfer as a default: 3-5 business days.
• Rush also available
• Laidback: about 5-10 business days

6) Pad printing:

• For products that come with pad printing as a default: 3-5 business days.
• Rush also available
• Laidback: about 5-10 business days

7) Embossing & Debossing:

• For products that come with heat transfer as a default: 3-5 business days.
• Rush also available
• Laidback: about 5-8 business days

8) Engraving:

• For products that come with engraving and laser etching as a default: 3-5 business days.
• 24-hour rush available
• Laidback: 5-10 business days

9) 4-colour CYMK process:

• For products that come with full colour printing process as a default: 5 business days.
• Rush also available
• Laidback: about 5-8 business days

Order fulfillment speed may vary due to several factors:

a. Product Complexity: Some products are more complex to produce and require additional time for production. Less complex products, on the other hand, may be fulfilled faster.

b. Order Size: Larger orders often require more production time compared to smaller orders.

c. Production Capacity: The capacity of our production facilities can affect order fulfillment speed. For instance, orders placed at facilities with lesser order queues may be fulfilled faster.

d. Shipping Method: The shipping method chosen can significantly affect order delivery times. Express shipping options often lead to faster delivery compared to standard shipping methods.

e. Destination Location: Orders destined for closer proximity to our fulfillment centers are likely to be delivered faster than those going to more distant locations.

Prioritization

At GiftAFeeling, we work diligently to ensure fair treatment to all orders. We do not provide preferential treatment or intentionally delay any orders. However, due to the above factors, fulfillment speed can vary from order to order.

Customer Service

If you have any concerns or specific requirements regarding the fulfillment of your order, please contact our support team at support@giftafeeling.com. We will always do our best to accommodate your needs to the best of our ability.

Changes to This Policy

We reserve the right to revise this policy at any time. Changes will be posted on this page, and we recommend reviewing this fulfillment prioritization policy periodically.

By placing an order with GiftAFeeling, you agree to this Fulfillment Prioritization Policy and our Terms of Service. If you disagree with any part of this policy, you should refrain from ordering from GiftAFeeling.

We appreciate your understanding and patience as we work to deliver your order as quickly as possible.

Imprinting Methods

At GiftAFeeling, we select the best imprinting method for your order based on factors such as product type, the number of imprinting colors, complexity of the artwork or logo, and the timeline of the project. We reserve the right to choose the most appropriate imprinting method unless a specific method is requested by the customer prior to order placement. Details about all of GiftAFeeling's printing methods are available on our Services Page and on individual product pages. By agreeing to these terms, you acknowledge that we may use our discretion in selecting the imprinting method for your order unless otherwise specified by you.

Don't worry, our goal is to always provide satisfactory products to our customers!

• At GiftAFeeling, we understand the importance of visualizing your custom product before it's produced. That's why we offer virtual proofs—a digital representation of how your customized product will look. This gives you an opportunity to see and approve the design before it goes to production.
• Virtual proofs will be sent to you before placing the order or if you placing the order online on our website, our customization tool will show you exactly how the products would look like; in which case, this will be the approved virtual proof.
• If the virtual proof doesn't align with your vision, let us know the modifications you'd like to make. We aim to ensure that you're completely satisfied with the design before moving to production.
• We value your time and also aim to provide timely deliveries to all our customers. If we don't receive your approval or feedback on virtual proofs within 3 business days, GiftAFeeling reserves the right to move your order to production based on our best work and judgment. This ensures that your order isn’t unduly delayed.
• Our aim is to provide products that match the virtual proofs as closely as possible. However, if you find a discrepancy between the approved virtual proof and the final product, please contact our customer service team immediately. We're committed to ensuring your satisfaction.