We’ve made ordering easy and flexible! Choose the method that works best for you:

1. Use Our Customization Tool: Available on most product pages, this easy-to-use tool lets you select quantities, colors, imprint options, and timelines to get real-time pricing. It’s fast, accurate, and 100% personalized.

2. Get a Custom Quote: Need personalized help? Use the “Get A Quote” form on any product page to request pricing, virtual proofs, or ask questions. One of our Sales Account Managers will reach out via email within an hour. Once everything’s confirmed, they’ll send you an invoice and proof for approval.

3. Email Us Directly: Just send an email to sales@giftafeeling.com with your requirements. Our team will guide you through the process and provide quotes, proofs, and an invoice once you're ready to move forward.

4. Chat with Us: Use the live chat box at the bottom-right of our website to talk to a sales rep in real time. Discuss your needs, ask questions, and request an invoice and proof directly through chat.

5. Call Us: Prefer to speak to someone? Call us at +1 (888) 994-4438 (ext. 2) and we’ll assist you right away.

What kind of artwork can I send? What if I don’t have any?

We recommend sending high-resolution vector artwork (such as .AI, .EPS, or .PDF files) for best results. If you don’t have one, no worries—just send us whatever you have, even a rough sketch or low-res image.

Our professional in-house graphic designers can create or vectorize your artwork for a one-time charge of $40.

Where do I send my artwork?

• online customization tool, simply upload your file while placing the order and preview your virtual proof instantly.
  
• email, phone, or chat, please attach your artwork and send it to sales@giftafeeling.com, or reply directly to your assigned sales rep.
  

Can I request a PMS color match?

Yes! We offer free PMS colour matching for imprints; view our PMS colour chart. If you’re ordering embroidery, we can also match specific thread color numbers to keep your branding consistent; view our ISOCORD thread colour numbers.

How fast will I get my order?

Standard production takes 10-15 business days after artwork approval and payment.

Need it sooner? We also offer:

• Same-day & 24-hour rush production
• Next-day & expedited options

Shipping time depends on the method you choose during checkout—ground, 2-day, or next-day.

Have a tight deadline? Email us at sales@giftafeeling.com — we love a challenge and are happy to help!

Can I split my order and ship to multiple locations?

Absolutely! Just let your sales rep know at sales@giftafeeling.com and we’ll arrange it for you.

Do you offer international shipping?

Yes, we do. Since international shipping varies by region, email us at sales@giftafeeling.com or call +1 (888) 994-4438 to discuss the best solution for your location.

Can I ship using my own courier account?

Yes! Just let your sales rep know and we’ll arrange shipment using your preferred carrier.

Shipping T&C:

• It is the responsibility of the customer to provide accurate shipping information. If an incorrect address is provided and the package is returned to us, the customer may be responsible for additional shipping charges.
• Please note that unforeseen circumstances such as weather conditions or logistical issues may cause delays.
• Our delivery partners will attempt to deliver the package to the provided address. If no one is available to receive the package, they may attempt redelivery or leave a delivery notification for further instructions.
• In the rare event of non-delivery, please contact our customer support team within 1 business day of the estimated delivery date, and we will investigate the issue promptly.
• For international orders, customs duties, taxes, and import fees may apply. These charges are the responsibility of the customer and are not included in the product or shipping costs.
• If your package arrives damaged or is lost during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and facilitate a replacement or refund if necessary.
• We shall not be liable for any delay or failure to perform our obligations under these terms and conditions due to circumstances beyond our reasonable control, including but not limited to acts of nature, government restrictions, or labour disputes.

Please click here to see the very easy human-readable Refund & Return policies. :) 

What types of payment do you accept?

We accept all major credit cards and checks. If you’d like to set up Net Terms (e.g., Net 30, Net 45), email us at sales@giftafeeling.com to request a credit application form. Please note, credit checks take time, and your order cannot enter production until your account is approved.

We also offer open accounts for most government agencies and educational institutions.

For international orders, we accept wire transfers, PayPal, and other secure payment options—contact us to explore what's available in your region.

Do you require pre-payment? When will my card be charged?

Yes, pre-payment is required for most orders unless otherwise arranged.

If your order exceeds $10,000, our account managers will work closely with you to set up a flexible payment schedule that fits your needs.

Can I request a sample before placing an order?

Absolutely! We're happy to provide free samples of most items you’re considering. In most cases, the samples are yours to keep.

How does shipping for samples work?

While the sample itself is free, you can either:

• your own courier account, or
  
• shipping cost during the sample request process.
  

Are there any exceptions?

• premium or retail brand items, a sample fee may apply.
  
• fully refundable once you place an order for those items with imprinting.
  
• returnable samples, you’re responsible for both outbound and return shipping, and returns must be completed within 30 days.
  

Our sample program is designed for serious buyers and idea exploration. We reserve the right to decline sample requests on a case-by-case basis—though we rarely have to.

Production time or fulfillment time is the time it takes to make your custom-ordered product. Our fulfillment time is calculated in business days, and it’s usually 10-15 business days for all production techniques. But, we also offer 24-hour and 2-3 days rush options.

99.66% of our orders are shipped within 5 business days. More than 96.07% of our orders are shipped within 3 business days or fewer.

Please note: 

• Fulfillment time doesn't include shipping. To get an idea of how long an order will take to reach its destination, combine the estimated fulfillment time with the estimated shipping time. 
• The fulfillment averages you see in our catalog are calculated based on our fulfillment data for each product within the time frame of 30 days.
• Our fulfillment averages don't account for the time an order might be put on hold. 
• Fulfillment for large orders may take longer on average, but it’ll still be fulfilled within 5 business days. 
• Our fulfillment times are an estimate, but not a guarantee.

Several factors can affect fulfillment times:

a. Product Type: Some products require more time to produce than others due to complexity, colour of product, or materials involved in production.

b. Order Volume: Large order volumes or peak seasonal demands may increase the production timeline.

c. Stock Availability: Unforeseen demand for certain products can result in stock shortage, which may lead to extended production times. In such cases, we will communicate the delay to you as soon as possible.

d. Shipping Issues: Delays due to carrier issues, customs, or other factors outside of our control can affect delivery times. 

Modifications and Cancellations

Orders move into production swiftly, usually within a few hours. Hence, modifications or cancellations need to be communicated to our support team immediately after placing the order.

If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork.

Most of the time the minimum order quantity (MOQ) shown on the product page is the required minimum, although we encourage you to call or email if your requirements mean you need fewer items so we can offer assistance if possible. If you need to order more than the quantities shown please call 888-994-4438 or email sales@giftafeeling.com as additional discounts may be available.

You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your Customer Care Representative (you'll get an e-mail from them shortly after you place your order!) and they'll be happy to assist you.

Please note that our orders move into production swiftly, usually within a few hours. Hence, modifications or cancellations need to be communicated to our support team immediately after placing the order.

At GiftAFeeling, we are committed to fostering a community that values and respects the creative rights of individuals and entities. We have set forth this content policy to guide you on the types of content that may not be used in connection with our services.

1. Prohibited Content

You may not use the GiftAFeeling services to create, post, distribute, or facilitate the distribution of any content that:

a. Infringes on Copyrights, Trademarks, or Other Intellectual Property Rights: Any content that violates or infringes someone else's rights, including, if applicable, any publicity, privacy, patent, or intellectual property rights, such as unauthorized use of a copyrighted work, a trademarked logo, or a patented design.

b. Violates Personal Rights: Any content that is defamatory, invades someone's privacy, or otherwise violates the rights of a third party.

c. Promotes Harmful, Offensive, or Illegal Activities: Any content that is illegal, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, hateful, or promotes discrimination, bigotry, racism, hatred, harassment, or harm against any individual or group.

d. Promotes Violent or Dangerous Activities: Any content that is violent or promotes violence or actions that are threatening to others, or content that promotes dangerous activities.

e. Sexually Explicit or Offensive Content: Any content that is sexually explicit, pornographic, or offensive in nature, or any content that promotes sexually explicit material.

2. Enforcement

If we believe that there is a violation of this policy that can simply be remedied by removal of certain content or cancellation of order, we will, in most instances, ask the user to take direct action rather than intervene. We may also suspend or terminate the user's account if the user does not adhere to these guidelines or uses the GiftAFeeling service in a manner that we believe is inappropriate or unlawful.

3. Reporting Violations

If you believe that something on our service violates our policies, please report it to us immediately. You can do so by contacting our support team at support@giftafeeling.com.

4. Modifications

We reserve the right to modify this policy at any time. We will post any modifications on this page and, if the changes are significant, we will provide a more prominent notice. We encourage you to periodically review this page for the latest information on our privacy practices.

By using our services, you agree to this content policy and our Terms of Service. If you disagree with any part of this policy, you should discontinue use of our services.

Our usual production time for all the orders with their default imprinting methods is about 3-5 business days.

1) Screen-printing & Silk screening:

• For products that come with screen-printing as a default: 3-5 business days.
• 24-hour rush is also available.
• Laidback: about 2 weeks (best price)

2) DTG/DTF:

• For products that come with embroidery as a default: 5 business days.
• Same day rush
• 1 day rush
• Laidback: 2 weeks (best price)

3) Embroidery:

• For products that come with embroidery as a default: 7-12 business days.
• 2-3 days rush also available
• Laidback: about 2 weeks (best price)

4) Custom Patches:

• For products that come with patches as a default: 5 business days.
• Normal - 2 weeks
• Rush also available. Please inquire.

5) Heat Transfer/Stamp:

• For products that come with heat transfer as a default: 3-5 business days.
• Rush also available
• Laidback: about 5-10 business days

6) Pad printing:

• For products that come with pad printing as a default: 3-5 business days.
• Rush also available
• Laidback: about 5-10 business days

7) Embossing & Debossing:

• For products that come with heat transfer as a default: 3-5 business days.
• Rush also available
• Laidback: about 5-8 business days

8) Engraving:

• For products that come with engraving and laser etching as a default: 3-5 business days.
• 24-hour rush available
• Laidback: 5-10 business days

9) 4-colour CYMK process:

• For products that come with full colour printing process as a default: 5 business days.
• Rush also available
• Laidback: about 5-8 business days

Order fulfillment speed may vary due to several factors:

a. Product Complexity: Some products are more complex to produce and require additional time for production. Less complex products, on the other hand, may be fulfilled faster.

b. Order Size: Larger orders often require more production time compared to smaller orders.

c. Production Capacity: The capacity of our production facilities can affect order fulfillment speed. For instance, orders placed at facilities with lesser order queues may be fulfilled faster.

d. Shipping Method: The shipping method chosen can significantly affect order delivery times. Express shipping options often lead to faster delivery compared to standard shipping methods.

e. Destination Location: Orders destined for closer proximity to our fulfillment centers are likely to be delivered faster than those going to more distant locations.

Prioritization

At GiftAFeeling, we work diligently to ensure fair treatment to all orders. We do not provide preferential treatment or intentionally delay any orders. However, due to the above factors, fulfillment speed can vary from order to order.

Customer Service

If you have any concerns or specific requirements regarding the fulfillment of your order, please contact our support team at support@giftafeeling.com. We will always do our best to accommodate your needs to the best of our ability.

Changes to This Policy

We reserve the right to revise this policy at any time. Changes will be posted on this page, and we recommend reviewing this fulfillment prioritization policy periodically.

By placing an order with GiftAFeeling, you agree to this Fulfillment Prioritization Policy and our Terms of Service. If you disagree with any part of this policy, you should refrain from ordering from GiftAFeeling.

We appreciate your understanding and patience as we work to deliver your order as quickly as possible.

Imprinting Methods

At GiftAFeeling, we select the best imprinting method for your order based on factors such as product type, the number of imprinting colors, complexity of the artwork or logo, and the timeline of the project. We reserve the right to choose the most appropriate imprinting method unless a specific method is requested by the customer prior to order placement. Details about all of GiftAFeeling's printing methods are available on our Services Page and on individual product pages. By agreeing to these terms, you acknowledge that we may use our discretion in selecting the imprinting method for your order unless otherwise specified by you.

Don't worry, our goal is to always provide satisfactory products to our customers!

• At GiftAFeeling, we understand the importance of visualizing your custom product before it's produced. That's why we offer virtual proofs—a digital representation of how your customized product will look. This gives you an opportunity to see and approve the design before it goes to production.
• Virtual proofs will be sent to you before placing the order or if you placing the order online on our website, our customization tool will show you exactly how the products would look like; in which case, this will be the approved virtual proof.
• If the virtual proof doesn't align with your vision, let us know the modifications you'd like to make. We aim to ensure that you're completely satisfied with the design before moving to production.
• We value your time and also aim to provide timely deliveries to all our customers. If we don't receive your approval or feedback on virtual proofs within 3 business days, GiftAFeeling reserves the right to move your order to production based on our best work and judgment. This ensures that your order isn’t unduly delayed.
• Our aim is to provide products that match the virtual proofs as closely as possible. However, if you find a discrepancy between the approved virtual proof and the final product, please contact our customer service team immediately. We're committed to ensuring your satisfaction.