Simply personalize and add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will try our best to ship your package within the same day, but it might sometimes take 2-3 business days.
Our support team is always happy to guide you at any step!
Where customers can track their orders? We will send you timely emails to you so you can either wait for them or login to your account and see the current status of your order.
Is it possible to change the order and how it can be done? Yes, but only until your product isn't in production which is usually within 2 hours of when you ordered. Once, your product is produced, we can't make any changes. Changes to shipping address, however, can still be made unless the product is shipped. Should you need to update anything, please click here or the "Contact us" option on the navigation header menu, or use the chat bot to reach out to us.
If customer received only part of the whole order, what should be done? - Please click here or the "Contact us" option on the navigation header menu, or use the chat bot to reach out to us, and we will be more than happy to assist you! :)
Can a loyal customer get a discount? - Yes, of course. We send timely emails to our loyal customers with discount codes and exclusive offers. However, if you'd like to order something and don't have any offer, please reach out to us by clicking here.
Can the seller send you product test samples? - No, we don't send any samples at the moment.
How can an order be cancelled? - An order may be canceled until it reaches the production stage. If it is already in production or is past the production state, the order cannot be canceled. To cancel an order, simply go to your account, check the status and hit the cancel button. OR Reach us out by clicking here.
If an order is shipped, separately will there be double shipping charge? - ALL THE SHIPPING IS FREE! :)
Customs fees and/or taxes for international orders. - We take care of all these fees. For you, what you see at the checkout page is final! :)
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